Comments on: Why I will never buy from Pottery Barn again http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/ meredith+adam Thu, 27 Oct 2011 22:46:14 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Unhappy Pottery Barn Customer http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/comment-page-1/#comment-3366 Unhappy Pottery Barn Customer Thu, 14 Oct 2010 14:23:11 +0000 http://blog.wolfwater.com/?p=146#comment-3366 ******************************************** Pottery Barn furniture = nice design + poor workmanship + poor material We purchased a bedroom set for our daughter and the quality of furniture is SUBSTANDARD. The same can bas said for the packaging. If you can STAY AWAY FROM POTTERY BARN furniture (well, unless you like to see your UPS delivery person come to your house over and over again)! You will not be sorry. I will be calling them in a few minutes and request another shipment, a massive discount or full refund. I am even tempted to charge for my time. Pottery Barn does not give a "cookie" about their customers. :-( ******************************************** ********************************************

Pottery Barn furniture = nice design + poor workmanship + poor material

We purchased a bedroom set for our daughter and the quality of furniture is SUBSTANDARD. The same can bas said for the packaging. If you can STAY AWAY FROM POTTERY BARN furniture (well, unless you like to see your UPS delivery person come to your house over and over again)! You will not be sorry.

I will be calling them in a few minutes and request another shipment, a massive discount or full refund. I am even tempted to charge for my time.

Pottery Barn does not give a “cookie” about their customers. :-(

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]]> By: Jennifer http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/comment-page-1/#comment-3352 Jennifer Tue, 24 Aug 2010 17:30:52 +0000 http://blog.wolfwater.com/?p=146#comment-3352 I too, a loyal PB customer but in 12/09 purchased a 9x12 Patchwork natural fiber rug. The rug left a black/green powdery discharge everywhere! It has sunk down into my floorboards and to this day we can still pull the "material" out from in between our floorboards. Returned the rug at no charge to us but left with a big clean up mess and wondering what the "stuff" is. PB had no answers and offered $50 for our troubles. Didn't quite seem right with all of the mess and the unknown still lingering in our home. Patchwork rug was recently discontinued with no explanation as to why from PB. Anyone else have a problem like this? I too, a loyal PB customer but in 12/09 purchased a 9×12 Patchwork natural fiber rug. The rug left a black/green powdery discharge everywhere! It has sunk down into my floorboards and to this day we can still pull the “material” out from in between our floorboards. Returned the rug at no charge to us but left with a big clean up mess and wondering what the “stuff” is. PB had no answers and offered $50 for our troubles. Didn’t quite seem right with all of the mess and the unknown still lingering in our home. Patchwork rug was recently discontinued with no explanation as to why from PB. Anyone else have a problem like this?

]]> By: bonnie http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/comment-page-1/#comment-631 bonnie Sun, 21 Feb 2010 17:56:07 +0000 http://blog.wolfwater.com/?p=146#comment-631 My daughters room is filled with PBKids.Now we consider it a danger zone.She has the loft bed and desk.As she was sitting doing her homework the other night the keyboard draw fell off the desk and fell on her feet.(very heavy)It missed our cat by inches.I have called and written PB and NO response.They installed it and they are responsible.They take no action and think it is our responsibility. I think they never heard of customer service.So very disappointed and no longer a customer of PB.Of course this after spending 8,000.Thank God my daughter was not hurt My daughters room is filled with PBKids.Now we consider it a danger zone.She has the loft bed and desk.As she was sitting doing her homework the other night the keyboard draw fell off the desk and fell on her feet.(very heavy)It missed our cat by inches.I have called and written PB and NO response.They installed it and they are responsible.They take no action and think it is our responsibility. I think they never heard of customer service.So very disappointed and no longer a customer of PB.Of course this after spending 8,000.Thank God my daughter was not hurt

]]> By: FormerlyPBK http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/comment-page-1/#comment-92 FormerlyPBK Tue, 03 Feb 2009 14:35:12 +0000 http://blog.wolfwater.com/?p=146#comment-92 Hi All, You may be interested to know that on January 14th Williams-Sonoma (the parent company of Pottery Barn, Pottery Barn Kids, etc.) suddenly closed the call center in Camp Hill, PA, that had handled Pottery Barn Kids phone calls. W-S formerly had 3 call centers, each dedicated to certain catalogs. The PBK calls are now being handled at one of the other call centers in Oklahoma City or Las Vegas, and I unerstand that the employes there were not trained in advance on the PBK products. Our call center closing was secret until 11:45 am on the 14th, when the employees were told to gather their personal belongings and leave in 15 minutes. I guess W-S didn't want to tip their hand about closing our call center by training another center's employes on the PBK products. We had more than 300 employes--I don't know how many people work at the other call centers. At our call center, at least, return policies were constantly changing during the past year, and it was a struggle to keep up with the latest edition, but I never heard of sending a defective product back for verification before issuing a replacement. Perhaps this is a change since January 14th, or it could be something that the other call centers were doing all along for a different catalog. The drastic changes at Williams-Sonoma might help explain some of the customer service issues. FormerlyPBK Customer Service Hi All,
You may be interested to know that on January 14th Williams-Sonoma (the parent company of Pottery Barn, Pottery Barn Kids, etc.) suddenly closed the call center in Camp Hill, PA, that had handled Pottery Barn Kids phone calls. W-S formerly had 3 call centers, each dedicated to certain catalogs.
The PBK calls are now being handled at one of the other call centers in Oklahoma City or Las Vegas, and I unerstand that the employes there were not trained in advance on the PBK products.
Our call center closing was secret until 11:45 am on the 14th, when the employees were told to gather their personal belongings and leave in 15 minutes. I guess W-S didn’t want to tip their hand about closing our call center by training another center’s employes on the PBK products. We had more than 300 employes–I don’t know how many people work at the other call centers.
At our call center, at least, return policies were constantly changing during the past year, and it was a struggle to keep up with the latest edition, but I never heard of sending a defective product back for verification before issuing a replacement. Perhaps this is a change since January 14th, or it could be something that the other call centers were doing all along for a different catalog.
The drastic changes at Williams-Sonoma might help explain some of the customer service issues.
FormerlyPBK Customer Service

]]> By: AnotherUpsetPBCustomer http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/comment-page-1/#comment-82 AnotherUpsetPBCustomer Sat, 24 Jan 2009 19:33:33 +0000 http://blog.wolfwater.com/?p=146#comment-82 Meredith I'm sorry to hear about your problem. Unfortunately I found about it researching my own issue. We recently purchased a new toddler table (42" round, it's wonderful). Unfortunately the box was mishandled. It has warnings all over it to only store on it's side but their are footprints all over the thing. It was laid down and walked on by someone with very dirty boots. While asembling the table we found there to be a large 5"+ gauge in the top of the table. We called PB customer service. They will address the issue, but they want the item shiped back to them, for verification, then IF they agree the table is damaged they will ship out a replacement. Ideally I would just like them to send out a replacement table top or allow "cross shipping" of the broken and new table. Two weeks tableless may not seem like a big deal but tell that to my 3 year old who absolutely loves the thing. Another disappointment in the same shipment was the $70 chair. You would expect paying that much for a kids chair it would be perfect but their is a corner on the top front and center with no paint. Again, they want it shipped back for "verificaiton". If anyone has tips on how to deal with PB we would love to hear them! Meredith

I’m sorry to hear about your problem.

Unfortunately I found about it researching my own issue.

We recently purchased a new toddler table (42″ round, it’s wonderful).

Unfortunately the box was mishandled. It has warnings all over it to only store on it’s side but their are footprints all over the thing. It was laid down and walked on by someone with very dirty boots.

While asembling the table we found there to be a large 5″+ gauge in the top of the table.

We called PB customer service. They will address the issue, but they want the item shiped back to them, for verification, then IF they agree the table is damaged they will ship out a replacement.

Ideally I would just like them to send out a replacement table top or allow “cross shipping” of the broken and new table. Two weeks tableless may not seem like a big deal but tell that to my 3 year old who absolutely loves the thing.

Another disappointment in the same shipment was the $70 chair. You would expect paying that much for a kids chair it would be perfect but their is a corner on the top front and center with no paint. Again, they want it shipped back for “verificaiton”.

If anyone has tips on how to deal with PB we would love to hear them!

]]> By: meredith http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/comment-page-1/#comment-78 meredith Thu, 22 Jan 2009 01:07:24 +0000 http://blog.wolfwater.com/?p=146#comment-78 Never heard from them, but I continued to pursue some sort of satisfaction with them. You can see the resolution here http://meredith.wolfwater.com/wordpress/2009/01/21/customer-service-problems-with-pottery-barn-kids-part-deux/. Never heard from them, but I continued to pursue some sort of satisfaction with them. You can see the resolution here http://meredith.wolfwater.com/.....art-deux/.

]]> By: Mary Ellen Petrich http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/comment-page-1/#comment-67 Mary Ellen Petrich Tue, 13 Jan 2009 18:05:51 +0000 http://blog.wolfwater.com/?p=146#comment-67 Did you ever get any feedback from Pottery Barn? Did you ever get any feedback from Pottery Barn?

]]> By: Haus http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/comment-page-1/#comment-62 Haus Thu, 08 Jan 2009 22:30:10 +0000 http://blog.wolfwater.com/?p=146#comment-62 Our crib came from Room & Board - it turned out to be a re-badged Legacy crib (made by Child Craft), which was fine, because when the time came to get the toddler bed conversion we had to go to the local baby furniture shop to get it. If I had it to do over, I think I'd buy a crib through a local baby place instead of on-line. Not Babies R Us, but a small specialty shop. It would cost more, but having someone to go to for questions and service was nice. Better service makes the sale! Our crib came from Room & Board – it turned out to be a re-badged Legacy crib (made by Child Craft), which was fine, because when the time came to get the toddler bed conversion we had to go to the local baby furniture shop to get it.

If I had it to do over, I think I’d buy a crib through a local baby place instead of on-line. Not Babies R Us, but a small specialty shop. It would cost more, but having someone to go to for questions and service was nice. Better service makes the sale!

]]> By: Toni http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/comment-page-1/#comment-61 Toni Sun, 04 Jan 2009 23:03:26 +0000 http://blog.wolfwater.com/?p=146#comment-61 Uh-oh. Allen just got started on our crib (a low-end one from Kids Town [who would have known?]), and now I'm REALLY nervous about the power tool sounds I hear coming from the baby's room. Time to check on the assembly process... Uh-oh. Allen just got started on our crib (a low-end one from Kids Town [who would have known?]), and now I’m REALLY nervous about the power tool sounds I hear coming from the baby’s room. Time to check on the assembly process…

]]> By: Queen of the Click http://blog.wolfwater.com/2009/01/01/why-i-will-never-buy-from-pottery-barn-again/comment-page-1/#comment-60 Queen of the Click Sat, 03 Jan 2009 07:44:15 +0000 http://blog.wolfwater.com/?p=146#comment-60 I'm surprised at Pottery Barn! This doesn't seem like their usual good service. Send a copy of this blog entry to their website. I have seen Pottery Barn go out of their way for customers (including me). I would think they would remedy this situation just based on safety. I'm really sorry this happened to you. I’m surprised at Pottery Barn! This doesn’t seem like their usual good service. Send a copy of this blog entry to their website. I have seen Pottery Barn go out of their way for customers (including me). I would think they would remedy this situation just based on safety.

I’m really sorry this happened to you.

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